In this tutorial you will learn how to create a script. A script is a collection of messages, photos, videos, (quiz) questions and polls that are sent to your participants via a chatbot.
Open the planner. You will see a blank screen. Time to add your first trigger! A trigger is a necessity to start any script. The moment the trigger is activated, it will send the script to your participants. Click anywhere on the blank screen and you'll see a menu.
You can choose from different types of triggers. For this tutorial, we'll focus on the Onboarding trigger.
The onboarding trigger is called as soon as a participant logs in for the first time in the app or web environment. Now click anywhere below your onboarding trigger to open the same menu again. Go to Scripts and click on New script. You will now get a window where you can choose between a linear and a converse script. Because we don't use any code this time, we choose a linear script.
You do not need to select a bot at this time. The moment you do not select a bot, the chatbot created by us will automatically be selected. Want to know more about chatbots? Click here.
Now double click on the script you just created. Here you will see an empty window, because your script contains no messages yet. Type your first message and hit enter to add it to your script.
Congratulations! You have created your first script.
Do you see the buttons to the right of the text field? Here you can add an image, video or gif. But even if you drag one of these three items to your script, you can add them. We love gifs at GroundControl, so let's add one.
Now close your script. It will be saved automatically. In order for your script to be sent when the trigger is fired, we now need to connect the two together. To do this, click on the 'C' button on your keyboard.
You will now see that four blue squares appear on both items. This allows you to make a connection between two items. Drag from a blue square on your trigger to a blue square on your script. You should now see an arrow between the two!
Great job! You have created your first script, which will be sent as soon as your participants log in. Don't forget to click on 'Publish changes'!